SEATTLE, Sept. 24, 2015 /PRNewswire/ — Jobaline, Inc. reported today that leading call centers in the U.S. have increased the volume of quality candidates by 200 percent, reducing their time to hire and their job advertising expenses by 50 percent after using Jobaline’s mobile recruitment and automated phone pre-screening to fill their customer service roles during the seasonal hiring peak.
With attrition rates as high as 100 percent in the call center industry, Jobaline’s customers struggled with finding applicants who were qualified for their frontline customer facing positions. Call centers report that the applicants they were getting looked great on paper, but during the phone screening interviews, recruiters found that the majority of applicants were unfit for the job, creating major inefficiencies when it came to their large volume hiring processes. Recruiters wasted time screening candidates that were located too far from their call center operations or that were not a fit for the position, which resulted in increases in their time-to-hire and cost-per-hire.
“With Jobaline we’ve been able to reach a much larger pool of applicants. I also appreciate that I don’t have to do any of the pre-screening myself, which saves me a lot of time,” said Esther Jimenez, Senior Recruiter at Bank of the West Call Center Operations inNorth Dakota.
Jobaline’s mobile apply, free of advertising or solicitations and compliant with EEOC guidelines, is key to recruiting success. Prior to using Jobaline, call center customers reported that 60 percent of traffic to their career pages came from mobile devices. However, because of a non mobile-optimized job application experience, they were concerned about the number of applicants they were losing. Jobaline data shows that 80 percent of applicants abandon a non mobile-friendly application or searches filled with advertisements.
“We’ve spent more time with the most qualified candidates. The biggest benefit of using Jobaline has been the huge influx in qualified applicants we’ve received. We’re reaching a new audience that would’ve never heard about us,” added Damian Holznagel, Regional Contact Center Manager for Bank of the West.
For frontline customer service positions, it was crucial for hiring managers to hear a candidate’s voice over the phone while reviewing their application. Incorporating Jobaline’s phone pre-screening component to their hiring process — where candidates are asked to answer hypothetical situations such as dealing with an angry customer or addressing a customer in another language — provided efficiency and time savings for recruiters. The automated voice pre-screening interview made it easy for employers to make hiring decisions early on and find qualified candidates for their call centers.
Jobaline.com is the leading mobile and bilingual hourly jobs matching marketplace. Jobaline makes it easy for workers to find, apply for, and get matched to jobs from any mobile phone, tablet or computer. Through its OFCCP and EEOC compliant matching technology, Jobaline customers report a reduction of 60 percent in recruitment expenses and 50 percent in time-to-hire, while saving hundreds of hours in manual pre-screening tasks.