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Philippines Call Center Workers Face Challenges

MANILA— When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers....
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The Philippines has become the call-center capital of the world

Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to...
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How to become a call center CEO

Young professionals in the business process outsourcing industry have the opportunity to become chief executives, according to a co-founder of call center company TaskUs Philippines. TaskUs Philippines co-founder  Bryce Madlock (right) and Jaspar Weir Bryce Maddock, chief executive and co-founder...
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Telstra, TeleTech open new PH contact center

MANILA, Philippines — Australian telecommunications company Telstra and TeleTech opened a new contact center in the Philippines. The facility, located at the Five E-Com building in Pasay City, consists of three floors which will host Telstra and TeleTech employees and...
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